Refund policy

Refund & Exchange Policy

At Supplemust, customer satisfaction is our priority. However, due to the nature of our products, we do not offer refunds once an order has been delivered.

We only provide:

Exchange – if you receive a damaged, defective, or incorrect product.

Store Credit – if an exchange isn’t possible, we’ll issue store credit of the same value for future purchases.
- Store credits are valid for 4 months from the date of issue.

Eligibility for Exchange or Store Credit

To qualify for an exchange or store credit:

You must inform us within 48 hours of receiving your order.
The product must be unused, sealed, and in its original packaging.
You’ll need to share photos or videos of the damaged or incorrect product when raising the request.

Once verified, our team will guide you through the return or exchange process.

Non-Returnable Items

Opened, used, or tampered products
Products purchased during clearance or promotional offers
Free samples or gifts

For any exchange or store credit queries, please reach out to us at:

📧 supplemust2022@gmail.com

📞 8105415344

Instagram: @supplemust